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2016-08-03 16:36:47

FAQ


What are the shipping charges for an item?

The shipping charges for an item are based on weight. Combining purchases is a good way of saving money. The quickest and easiest way to determine the cost of shipping is to check out using our shopping cart, which automatically calculates exact shipping rates to over 80 destinations worldwide. When checking out you will notice two shipping options - Express and Economy. We strongly recommend Express for all retail shipments. However, for larger wholesale orders Economy is the better option.


Express – 7-10 day airmail

Economy – 14-28 day airmail


RETAIL: When checking out, shipping will be automatically added to your retail order based on a products boxed weight. Again, you will have two options.


WHOLESALE: Shipping charges for all items are based on boxed weight. You will notice two shipping options – Express and Economy. For large orders we strongly recommend Economy. However, is some cases we are happy to send part of your order in advance with the bulk to follow economy. Please contact us with inquires regarding sending crates internationally. As you check out shipping prices are automatically calculated.


Czech Marionettes ships internationally and will send packages anywhere regardless of how close or how far. All puppets and marionettes are shipped directly to your door. Satisfaction guaranteed.


How do I know if an item has been shipped?


Orders usually are shipped a couple of days after your payment has been processed. If you wish to know an exact shipment date drop us a line and we will give you detailed shipping information, including tracking #, date shipped, etc.


How do I place an order on the site?


The best way to place an order is to visit our catalog. After you have done this you will see all of our marionettes in one view, you will locate the item you wish to purchase and click the "Buy Now" button. This will place your marionette to "My Selection" on right site of our cataloque. If you do not need to purchase anything else, simply click the "Check Out" button. Now you will be at a page to choose type of payment. Click "Continue to Billing" to continue to the "Billing Details" page. If you reload or refresh the "Billing Details", the information will be lost. Click "Continue to Shipping" to choose your shipping method. After you have chosen shipping method, click the "Continue to last step" button, and you will see your invoice befor going to secure payment site such PayPal or WorldPay. You will receive an email copy for your records.


Are there any other ways to order from Czech Marionettes?


As of now, the most economical way of ordering is directly from the Czech Marionettes website. However, we do accept checks and money orders, so please feel free to contact us by email with your order.


Send checks to:


DDmen, s.r.o.

Litovelska 23

779 00 Olomouc

Czech Republic


Frequently asked questions about wholesale pricing:


Do I have to purchase large lots or by the case?


No. We are very flexible regarding wholesale minimum orders, especially for first time customers. Our minimum order is 30 pieces. However, wholesale orders must be for multiple orders of a single marionette or several orders for different single marionettes. We reserve the right to refuse any wholesale order that we deem to small, so if you have any questions contact us first.


What are my payment options?


All orders must be paid in full before items will be shipped. You may pay by PayPal, check, money order, Master card or Visa. Credit/debit charge cards will be subject to an additional processing fee.


Is there a minimum order?


Czech Marionettes wholesale prices are reserved for retailers and distributors only. We are flexible regarding the minimum order of 30 pieces. Please inquire about exceptions to this rule.


In case of any other question do not hesitate to contact us.


Czech Marionettes team