What are the shipping charges for an item?
The shipping charges for an item are based on weight. Combining purchases is a good way of saving money. The quickest and easiest way to determine the cost of shipping is to check out using our shopping cart, which automatically calculates exact shipping rates to over 80 destinations worldwide. When checking out you will notice two shipping options - Express and Economy. We strongly recommend Express for all retail shipments. However, for larger wholesale orders Economy is the better option.
Express – 7-10 day airmail
Express – 7-10 day airmail
RETAIL: When checking out, shipping will be automatically added to your retail order based on a products boxed weight. Again, you will have two options.
WHOLESALE: Shipping charges for all items are based on boxed weight. You will notice two shipping options – Express and Economy. For large orders we strongly recommend Economy. However, is some cases we are happy to send part of your order in advance with the bulk to follow economy. Please contact us with inquires regarding sending crates internationally. As you check out shipping prices are automatically calculated.
Czech Marionettes ships internationally and will send packages anywhere regardless of how close or how far. All marionettes are shipped directly to your door. Satisfaction guaranteed.
How do I know if an item has been shipped?
Orders usually are shipped a couple of days after your payment has been processed. If you wish to know an exact shipment date drop us a line and we will give you detailed shipping information, including tracking #, date shipped, etc.
How do I place an order on the site?
The best way to place an order is to visit our quick catalog. After you have done this you will see all of our marionettes in one view, you will locate the item you wish to purchase and click the "Buy Now" button. This will take you to a secure page that shows the total in your shopping cart. If you do not need to purchase anything else, simply click the "Check Out" button. Now you will be at a page to enter in the address of the person to ship to and to enter in your billing information. Click "Place Order" to continue to the receipt page. If you reload or refresh the receipt page, the information will be lost. Click "Continue to Secure Order Form" to finalize your order on the secure server. After you have finished entering in your credit card information, click the "Process" button, and you will have completed your order. You will receive an email copy for your records.
Are there any other ways to order from Czech Marionettes? Do I have to purchase large lots or by the case?
No. We are very flexible regarding wholesale minimum orders, especially for first time customers. Our minimum order is 30 pieces. However, wholesale orders must be for multiple orders of a single marionette or several orders for different single marionettes. We reserve the right to refuse any wholesale order that we deem to small, so if you have any questions contact us first.
What are my payment options?
All orders must be paid in full before items will be shipped. You may pay by check, money order, Master card or Visa. Credit/debit charge cards will be subject to an additional processing fee.
Is there a minimum order?
Czechmarionettes wholesale prices are reserved for retailers and distributors only. We are flexible regarding the minimum order of 30 pieces. Please inquire about exceptions to this rule.
